SUPPORT RESOURCES

Our identity security engineers are ready to help you eliminate attack paths and harden your environment.

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Netra Security Engineering
Engineering & Support
[email protected]
netrasecsol.com

Direct line to our identity security engineers — for technical questions, deployment, and forensic evaluation support.

Contact Engineering
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Knowledge Base

Detailed guides, API documentation, and identity hardening best practices.

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NetraBot AI

Get instant answers from our locally-hosted AI forensics analyst. Runs on your appliance — zero data egress.

Common Questions

How do I request a personalized demo?

Email us at [email protected] with your organization's size and specific focus area (AD or Entra ID).

Is my data shared during support?

No. Netra operates with a zero "phone-home" policy. Our support team only sees information you explicitly share via email.

What is the typical response time?

Enterprise customers receive a response within 4 hours. General support inquiries are typically addressed within 24 hours.

Can I trial both AD and Entra Explorer?

Yes! You can register for free trials of both tools directly on their respective product pages.